FINANCIAL
POLICY
At Associated Physicians we strive to provide you with not only excellent medical care but also assist in any way we can to make the payment for your services as easy as possible. This explains our policies related to filing insurance and requesting patient payments.
Please remember to bring your insurance card to each visit.
Co-Pays
Copayments will be collected at the time of check-in. Payments can be made via cash, check, or credit card.
Co-Pays
Copayments will be collected at the time of check-in. Payments can be made via cash, check, or credit card.
Insurance Claims
Associated Physicians, LLP files insurance claims on behalf of our patients, but the prompt full payment of the account remains the responsibility of the patient.
Though we may accept payment directly from an insurance company, any amount billed but not paid by insurance is the patient's and/or guarantor’s responsibility. Health insurance contracts are agreements between the insured (subscriber/patient) and the insurance company. Please pay the remaining balance and contact your insurance company if you believe there is an error with the claim.
Co-pays
Copayments will be collected at the time of check-in. Payments can be made via cash, check, or credit card.
Insurance Claims
Associated Physicians, LLP files insurance claims on behalf of our patients, but the prompt full payment of the account remains the responsibility of the patient.
Though we may accept payment directly from an insurance company, any amount billed but not paid by insurance is the patient's and/or guarantor’s responsibility. Health insurance contracts are agreements between the insured (subscriber/patient) and the insurance company. Please pay the remaining balance and contact your insurance company if you believe there is an error with the claim.
Understanding your Benefits
We will work with you to determine if your coverage is accepted at our clinic. We are not privy to all of the benefits related to your particular plan. Health insurance contracts are agreements between the insured (subscriber/patient) and the insurance company. Please check with your insurance if you are unsure if a particular service will be covered; we cannot quote benefits. We recommend doing this prior to your appointment.
Insurance Referrals
Some insurance plans require the patient to obtain a referral or prior authorization from his or her primary care physician prior to seeing one of our physicians. It is your responsibility to understand the provisions of your policy and to obtain a referral or prior authorization if one is necessary. If you are unsure about the provisions of your policy with respect to referrals, you should contact your insurance company's customer service department.
Self-Pay Patients
We offer a 35% self-pay discount to patients who do not have any health insurance coverage and pay for their services out-of-pocket. Patients that have health insurance coverage but choose to use our services out-of-network or request that we not bill their health insurance are responsible for the entire amount of their bill.
Special Circumstances
Normally, payment of your bill is due within 15 days of the patient balance appearing on a statement. However, our billing representatives will work with you to arrange a payment plan if special circumstances prevent you from making a full, timely payment. Failure to pay may result in a disruption to your care.
Online Bill Pay
Business Office Direct Lines
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Pay your bill: 608-442-7799
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All other billing questions: 608-442-7797
Billing representatives are available Monday through Friday, 8 am to 5 pm.
No-Show Clinical Guideline for Patients
We appreciate your choosing Associated Physicians, LLP for your health care needs. We schedule our appointments to ensure each patient receives a sufficient amount of time to be seen by our providers and staff. We are only able to do this when our patients keep their scheduled appointment with us and make sure to arrive 15 minutes early to complete the check-in process.
As a courtesy, we attempt to provide each patient with an appointment reminder (via text, phone, or email) to confirm their appointment one week prior to the appointment. A second appointment reminder is sent two days before the appointment. To facilitate this communication, we ask that you update us of any changes to your contact information as soon as they occur.
If your schedule changes, and you cannot keep your appointment, please contact us at (608) 233-9746 to reschedule your appointment as soon as possible; this allows us to accommodate patients who are waiting for an appointment. As a courtesy to our office, as well as the other patients who are waiting to schedule with our physicians, please call at least 24 hours before your scheduled appointment to cancel. If you cancel less than 24 hours before your scheduled appointment, you may be assessed a $25 "late cancel" service charge.
If you do not come to your scheduled appointment, we will assess a $25 "no-show" service charge to your account. This "no-show" service charge is not reimbursable by your insurance company. We also cannot guarantee that you will still be able to be seen as we must respect patients who are scheduled after your appointment.
If you do not come to your new patient/establish care visit, you may reschedule one more time with AP; however, you will not receive priority over other new patients that are already scheduled.
We understand that unforeseen emergencies occasionally happen. If one of these events occurs prior to your appointment, please call the clinic at (608) 233-9746 to inform our staff as soon as you are aware of the impact on your appointment. The fee may be waived for a single event.
If you are an established patient and have three consecutive no-shows to your appointment, our practice may terminate its relationship with you. If you are new patient to our practice, we will reschedule your appointment only once. After the second no-show, we may determine that terminating the clinic / patient relationship may be the best course of action.
While most patients will never see this fee, it is important that everyone understands the importance of attending all of your appointments and maybe most importantly, communicating with us in a timely manner.
We appreciate your understanding regarding this change to our practice, as we enjoy caring for you and your family members greatly. We look forward to cotinuing to provide the best care for you and yours into the future.
Thank you,
The Providers and Staff at Associated Physicians